Privacy Policy
Basava Samiti of Asia Pacific Ltd
ABN 43646591844 | ACN 646591844
Purpose
This policy outlines how we collect, store, use, and disclose personal information from our donors, volunteers, staff, and service users.
Definitions
Personal Information: Any data about an identified or reasonably identifiable individual.
Sensitive Information: A subset of personal information that requires greater protection under the Australian Privacy Act 1988 (Cth).
About This Privacy Policy
Basava Samiti of Asia Pacific Ltd and its Chapters (we, our, us) are committed to maintaining the privacy and confidentiality of all our stakeholders, including donors, volunteers, and corporate partners. We adhere to Australian privacy laws and ensure best practices across our operations. This policy applies to all personal information collected through our website (https://basavasamitiapac.org), events, and communications.
We regularly review and may update this policy, so please check it periodically.
What Personal Information Do We Collect?
The personal information we collect depends on your interaction with us and may include:
Name, contact details, and organisational affiliation
Photographs from our events
Payment details (for donations or services)
Sensitive information like cultural background, relationships, and personal circumstances
We also collect clickstream data and use cookies for better user experiences on our Online Services, such as our website and social media profiles.
How Do We Collect Personal Information?
We gather personal data through:
Direct interaction: Via forms, surveys, event participation, or communications through email or phone.
Third parties: Such as sponsors, suppliers, and medical practitioners (with your consent).
Why Do We Collect Your Personal Information?
We use personal information to:
Provide services, administer, promote, and evaluate programs and events.
Process donations, payments, and refunds.
Manage volunteer, employee, and donor relationships.
Conduct research and meet legal requirements.
Deliver marketing communications, unless you opt out.
Disclosure of Your Personal Information
We may share your personal information with trusted third parties, such as:
Service providers for data processing, payment handling, and auditing.
Health professionals if necessary for your well-being.
Law enforcement if required by law.
Some third parties may be located outside Australia.
Protecting Your Personal Information
We take reasonable steps to protect your data from unauthorised access, misuse, or loss. This includes encryption, access controls, and secure storage methods.
Compliance with Privacy and Governance Standards
BSAPAC adheres to the ACNC Governance Standards, with a focus on Governance Standard 5, which outlines the duties of Responsible People. These duties include acting with reasonable care and diligence, and in the best interests of the charity and its mission. When managing personal data, BSAPAC ensures alignment with these standards.
As an international charity, BSAPAC complies with privacy and data protection laws in Australia and New Zealand. Since state and territory laws may impose different requirements, BSAPAC’s Responsible People remain informed of relevant regulations. For further details, the Office of the Australian Information Commissioner (OAIC) provides resources on privacy laws and regulatory agencies.
BSAPAC has opted into the Australian Privacy Principles (APPs), which form the foundation of the Privacy Act. These 13 principles govern how personal information—including names, dates of birth, email addresses, and financial details—is managed. Stricter provisions apply to sensitive information.
To uphold privacy protections, BSAPAC:
Conducts Privacy Impact Assessments (PIAs) for new projects and initiatives to evaluate potential privacy risks.
Refers to OAIC’s Data Breach Preparation and Response Guide to effectively manage and respond to any data breaches.
This commitment ensures that BSAPAC maintains transparency, security, and compliance in handling personal and sensitive information.
Access and Correction of Personal Information
You may request access to the personal information we hold about you. If you believe any information is inaccurate, you can request corrections. We may need to verify your identity before processing such requests. In some cases, we may refuse access, but we will provide a written explanation if this occurs.
How to Make a Privacy Complaint
If you have concerns about how we handle your personal information, contact us through our website or email [email protected]. We will acknowledge and respond promptly.
Contact Us
For questions or concerns about this policy, visit https://basavasamitiapac.org/contact-us/
Refunds Policy
Basava Samiti of Asia Pacific Ltd
ABN 43646591844
ACN 646591844
Purpose
This Refunds Policy explains the conditions under which refunds may be issued for purchases or services provided through Basava Samiti of Asia Pacific Ltd, including our membership fees, shopping cart items, and other services.
Membership Fees
Membership fees are non-refundable. In cases of non-compliance with our constitution, we reserve the right to terminate membership, and members may be blacklisted from future participation. Affected members will be notified of the reason for termination and will have an opportunity to appeal the decision before it is finalised.
Purchases and Services
Items or services purchased through our shopping cart are also non-refundable. We rely on external service providers to deliver these services, and therefore, all sales are considered final. Please ensure that you make informed decisions before completing a purchase.
Consumer Guarantees
Nothing in this policy is intended to limit or exclude any rights you may have under the Australian Consumer Law or other applicable laws. If items are faulty, significantly different from what was described, or fail to meet consumer guarantees, we will offer a refund, repair, or replacement in accordance with applicable law.
Changes to this Policy
We reserve the right to amend this Refunds Policy from time to time. Please review this page periodically for updates.
Final Note
Our Refunds Policy is designed to maintain the integrity of our operations while supporting the work of our charity. If you have any questions regarding this policy, please reach out to us for clarification.
For further assistance or concerns, please visit our Contact Us page at https://basavasamitiapac.org/contact-us/.
Breakage and Loss Policy
At Basava Samiti of Asia Pacific Ltd. (BSAPAC), we aim for customer satisfaction with every purchase from our online shop.
If an item arrives damaged or does not reach you, please contact our customer support team within 14 days of receiving your order (or the expected delivery date if lost). To process a claim for a damaged or lost item, we require:
A detailed description of the issue
A clear photo of the damaged item and packaging (for breakages)
Your order number and proof of purchase
Upon review, we will determine the appropriate remedy, which may include a replacement, refund, or store credit, depending on the circumstances. If a refund is issued as store credit, it will be valid for 12 months from the date of issue and can be used for any product in our online store.
When consumers are not entitled to a Repair, Replacement, or Refund
They received the product as described but changed their mind.
The damage or defect resulted from misuse, improper handling, or failure to follow care instructions.
The issue was caused by someone other than our business, such as a third-party courier mishandling the parcel after delivery.
If a product is faulty due to a major fault you are entitled to:
A replacement or refund if the item is significantly different from the description, unfit for its intended purpose, or unsafe.
Regardless of the type of fault, items should be returned in their original condition where possible.
Compensation for any reasonably foreseeable loss or damage.
Claims for damaged or lost items must be submitted within 14 days of delivery (or expected delivery date).
Reimbursement for return shipping costs with submission of proof of receipts.
For minor faults, we may choose to repair the product instead of offering a refund or replacement. If we cannot repair the item within a reasonable time, you may choose a replacement or refund.
Return Process
Regardless of the type of fault, items should be returned in their original condition where possible.
This policy ensures a smooth and fair process for all customers.
