Breakage and Loss Policy
At Basava Samiti of Asia Pacific Ltd. (BSAPAC), we aim for customer satisfaction with every purchase from our online shop.
If an item arrives damaged or does not reach you, please contact our customer support team within 14 days of receiving your order (or the expected delivery date if lost). To process a claim for a damaged or lost item, we require:
- A detailed description of the issue
- A clear photo of the damaged item and packaging (for breakages)
- Your order number and proof of purchase
Upon review, we will determine the appropriate remedy, which may include a replacement, refund, or store credit, depending on the circumstances. If a refund is issued as store credit, it will be valid for 12 months from the date of issue and can be used for any product in our online store.
When consumers are not entitled to a Repair, Replacement, or Refund
- They received the product as described but changed their mind.
- The damage or defect resulted from misuse, improper handling, or failure to follow care instructions.
- The issue was caused by someone other than our business, such as a third-party courier mishandling the parcel after delivery.
If a product is faulty due to a major fault you are entitled to:
- A replacement or refund if the item is significantly different from the description, unfit for its intended purpose, or unsafe.
- Regardless of the type of fault, items should be returned in their original condition where possible.
- Compensation for any reasonably foreseeable loss or damage.
- Claims for damaged or lost items must be submitted within 14 days of delivery (or expected delivery date).
- Reimbursement for return shipping costs with submission of proof of receipts.
For minor faults, we may choose to repair the product instead of offering a refund or replacement. If we cannot repair the item within a reasonable time, you may choose a replacement or refund.
Return Process
To initiate a return for a faulty or damaged product, please contact us at [Contact Info] with the required details. Our team will assess your claim and guide you through the next steps.
This policy ensures a smooth and fair process for all customers.